POE Cameras Cannot Be Powered on by POE NVRĬause 2: The Camera and the Phone don't Connect to the Same Network RLC Series Wireless Cameras Cannot turn onĢ. Make sure the camera is powered on, you can cover the whole camera lens or put the camera in an entirely dark environment to check whether IR lights turn on.ġ. Note: For battery-powered cameras,they don’t support to be added to App by scanning in LAN, they only can be added to App by scanning QR code on the camera or entering UID manually.įor All Reolink Cameras and NVRs ( except for battery-powered cameras, E1 series and C series cameras), i f you fail to scan camera in LAN via Reolink App, here are some possible causes for your reference. ![]() Warning from the phone when installing the Reolink App.If you also couldn't connect the camera remotely via Reolink Client, please refer to “ camera/NVR failed to connect remotely". ![]() Turn off the VPN on your phone if it's running on your phoneĢ.Reboot your phone and connect it another network/change another phone to have a test.Please check whether you can connect the camera remotely via Reolink Client. Successfully connect the camera via Reolink App locally, but failed to connect remotely:ġ. If you also couldn't connect the camera locally via Reolink client, please refer to Fail to Connect Camera/NVR in LAN Contact the support with the app version information and the System Status screenshot after you try to connect the camera: How to Check System Status via Reolink AppĢ.Reboot your phone/change to another phone to have a test. ![]() Please check whether you can connect the camera locally via Reolink Client. Please check if the problem only happens with the remote connection or both the remote and local connections.įailed to connect the camera via Reolink App locally:ġ. If you couldn't access your camera via the Reolink App after updating, please troubleshoot the problem according to the following steps.
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